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I'm reading Richard Branson's latest book - Business Striped Bare whilst sitting around waiting to go back into court during Jury service.
He talks about customer service - a vital part of his airlines success.
Today I experienced customer service that left me less than delighted. I called my solicitors and on finding that both the people I needed to talk to - one dealing with a business matter, the other with the drafting of wills I was told both were with clients and offered the opportunity to leave a message. I asked to leave a message for both and was told that I couldn't do that - I needed to leave a message for one, or the other on their voice mail. I couldn't leave a message for both.
Is it so hard to send an internal e-mail - or, perhaps, take a piece of paper and write it down.
I shall be raising this with them direct. But, oh my god. |
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paul_kruzycki's journal